Shipping Information
All orders are shipped from our fulfilment partner in Connecticut, USA. You can expect orders to be shipped in a timely manner, within 1-2 business days of receiving them.
Paying in your local currency
Want to pay in USD? CAD? JPY? No problem at all.
Simply select your preferred currency from the dropdown menu, and get shopping.
You can find the currency dropdown menu in the top right corner of your window on desktop, or in the bottom of the pop-out menu on mobile.
Return Policy
An item may be returned for a refund or exchange within 2 weeks from the day it is received by the customer. For exchanges, we will not cover the additional shipping costs incurred. We will not replace any item that has been opened, played with, dropped, damaged, or otherwise marked. In the case of a return, a refund (less the cost of shipping) will be issued once the item has been received by us and determined to be in good condition.
Last updated Feb 3, 2025.
- Shipping to Canada
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Orders over $150 CAD receive free shipping!
Orders are shipped by our fulfilment partner in Connecticut.
All orders will receive an email confirmation from us once they have been shipped, with any available tracking information included.
- Shipping to the United States
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Orders over $100 USD receive free shipping!
Orders are shipped by our fulfilment partner in Connecticut.
All orders will receive an email confirmation from us once they have been shipped, with any available tracking information included.
- Shipping Internationally
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Orders are shipped by our fulfilment partner in Connecticut.
International orders shipped via Asendia usually arrive within 5-25 business days (location dependant). Tracking is included.
All orders will receive an email confirmation from us once they have been shipped, with any available tracking information included.
- Do you offer any discounts or promotions?
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We offer free shipping on Canadian orders over $150 CAD, and US orders over $100 USD.
We offer a 10% discount to any customers that pay using Bitcoin (BTC). There is no discount code for this one: once you complete checkout we'll get in touch through email for payment, and will apply the discount at that time.
You can join our mailing list below to keep up to date on the latest products, promotions and contests.
- Why haven't I received an order confirmation?
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If you placed an order but haven't received an email confirmation, try checking the spam folder in your inbox, we've had some customers report that our messages get stuck there.
For the best experience on our website, add our email - contact (at) terrakendama (dot) com - to your address book.
And of course, feel free to reach out to us as well! - Do you take Bitcoin?
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Yeap! We're big fans of Bitcoin, and have been accepting it as payment for many years. We offer a 10% discount to customers that pay via BTC, just select 'Bitcoin' during checkout, and we'll follow up with an email that includes payment information (the discount will be manually applied at this time). Lightning Network payments also accepted!
Questions about Bitcoin? Send us an email, we're happy to provide help if possible. - What sets your kendamas apart from the other brands?
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We love details, and kendamas are a very detail-oriented toy.
From the earliest days of Terra Kendama, quality has been our priority. Founded and run by pro-level players, we have a deep understanding of what players look for in a kendama, and we use that knowledge to ensure all of our products are top-notch.
Handturned products from our shop are made one at a time by hand, so the amount of work and care put into each and every one of them guarantees an unmatched level of quality.We're big fans of using rare, unconventional, and beautiful materials to make our products, so if you're looking for something special you can trust us to create it. If you are considering buying a Terra product we are proud to recommend that you simply talk to one of our past customers to find out if it's worth it. We are confident they will give us an excellent review.
For more information on how we create our handturned products, visit our Process page. - When will the store be updated? I want a _____!
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Many of our products are produced in small runs, so they are not for in stock at all times. We post information about shop updates to our Instagram (@terrakendama), so be sure to check it out often! To receive updates directly via email, join our mailing list below.
- How do I restring my Terra Pill?
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We recommend a bowline knot for the spike side (M), and a simple slip knot and bead for the top side (F). Check out our maintenance page for more info!
- Do you sponsor kendama players?
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We have a team that includes some of the most talented and inspirational players out there! Check out our team page for more info on these awesome people.
We keep an eye out for up-and-coming players that are a good fit for our team. - Can I visit the shop?
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Unfortunately our Vancouver BC workshop is now closed, but the weekly jam night still happens!
Terra Jam Night is a relaxed weekly hangout for kendama players, its the perfect place to meet some new players, and learn some new tricks.Terra Jam Night happens on Tuesdays, from ~5 or 6 pm till dark. In the summer we meet in Jon Rogers Park, and in the winter we meet on the seawall down at Science World (wearther permitting, on the west side of the building, along the water).
For more info, send us a message on instagram (@terrakendama), or by email. - I still have more questions!
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Send us an email on our contact page and we'll get back to you asap!